WELCOME TO CUSTOMER SERVICE
a hub for constant activity
The Customer Service Department is where the action never stops. We answer calls, respond to emails, and interact with clients and colleagues from other departments. We address countless questions and coordinate numerous communication processes both within and outside the organization.
To excel in our role, we need an expert-level understanding of the company’s offerings, stay up to date with new developments, and rapidly absorb fresh knowledge. All of this happens while we navigate high levels of stress and challenging organizational situations. On top of that, we’re expected to be friendly to everyone, have a basic understanding of accounting, and ideally grasp the nuances of our clients’ work.
We are indispensable. We are overstimulated. We are exhausted.
But what if there was a technology that could handle
part of our workload for us?
This is exactly
what YCA does
check out how it is possible
YCA adapts its communication style to user needs, ensuring personalized and efficient engagement. Its long-term memory capabilities allow users to resume conversations seamlessly, and hand over to human agents are enhanced with conversation summaries and fact extraction.
Personalized Communication and User Engagement
YCA’s advanced knowledge engine processes data from multiple sources, including SQL, RAG, semantic search, and APIs, to provide accurate and actionable insights. It supports seamless integration with SQL, noSQL, and vector databases, ensuring flexibility and scalability. With Text-to-SQL and the RAG Engine, YCA delivers precise query results and in-memory search capabilities.
Knowledge Engine and Data Integration
With tools like the routing engine and integration with n8n, YCA optimizes workflows, automating complex processes such as data synchronization, updates, and notifications. Scenarios and data collection loops ensure efficient and interactive user experiences while interacting with external tools and APIs.
Intelligent Workflow Automation
With support for multimodal integration and role-based language model customization, YCA is built to address future business needs. It optimizes LLM usage, integrates with access control systems, and provides no-code tools for scenario definition, ensuring efficiency and adaptability.
Advanced Solutions for the Future
YCA provides broad accessibility by supporting multiple user interfaces, including chats, emails, APIs, and external applications. It integrates effortlessly with Airtable for automation and APIs for external system connections. The embedded chat supports white-label rebranding and inline links for enhanced user interactions.
Multi-Channel Integration and Accessibility
YCA automates the extraction of critical information from interactions and provides tools for document analysis, summarization, and OCR. Monitoring capabilities enable organizations to track user-system interactions, while seed questions enhance conversational engagement.
Data Extraction and Insight Generation
Built for
Compliance with
EU Regulations
YCA is meticulously designed to comply with European regulations, ensuring your public procurement processes adhere to the highest standards. Our application integrates seamlessly with the legal frameworks governing EU public tenders, including directives on procurement procedures, data protection, and transparency. By using YCA, you can confidently navigate the complexities of European procurement laws, knowing that our solution is engineered to support compliance at every step. This dedication to regulatory alignment not only mitigates risk but also enhances the integrity and efficiency of your procurement activities.